Course Descriptions

Business Management & Administration (BUS)

BUS 100 INTRODUCTION TO BUSINESS (3 cr.)   Presents a broad introduction to the functioning of business enterprise within the U.S economic framework. Introduces economic systems, essential elements of business organization, finance, marketing, production, and risk and human resource management. Lecture 3 hours per week.

 

BUS 106 SECURITY AWARENESS FOR MANAGERS (3 cr.) Covers concepts and terminology related to information security and risk assessment. The topics will be covered from a managers and end-users perspective and will include the identification of security threats, types of hardware/software solutions available and identifying policies and procedures to reduce the severity of security attacks. The student will complete a risk assessment and security plan for an organization and/or department.

 

BUS 111 PRINCIPLES OF SUPERVISION I (3-4 cr.)   Teaches the fundamentals of supervision, including the primary responsibilities of the supervisor. Introduces factors relating to the work of supervisor and subordinates. Covers aspects of leadership, job management, work improvement, training and orientation, performance evaluation, and effective employee/supervisor relationships. Lecture 3 hours per week.

 

BUS 116 ENTREPRENEURSHIP (3 cr.)   Presents the various steps considered necessary when going into business. Includes areas such as product service analysis, market research evaluation, setting up books, ways to finance startup, operations of the business, development of business plans, buyouts versus starting from scratch, and franchising. Uses problems and cases to demonstrate implementation of these techniques. Lecture 3 hours per week.

 

BUS 117 LEADERSHIP DEVELOPMENT (2-3 cr.)   Covers interpersonal relations in hierarchical structures.  Examines the dynamics of teamwork, motivation, handling change and conflict and how to achieve positive results from others.  Lecture 2-3 hours per week.

 

BUS 121 BUSINESS MATHEMATICS I (3 cr.)   Applies mathematics to business processes and problems such as checkbook records and bank reconciliation, simple interest notes, present value, bank discount notes, wage and payroll computations, depreciation, sales and property taxes, commercial discounts, markup and markdown, and inventory turnovers and valuation. Lecture 3 hours per week.

 

BUS 122 BUSINESS MATHEMATICS II (3 cr.)   Applies mathematical operations to business processes and problems. Reviews basic statistics, distribution of profit and loss in partnerships, distribution of corporate dividends, simple interest, present value, bank discount notes, multiple payment plans, compound interest, annuities, sinking funds, and amortization. Lecture 3 hours per week.

 

BUS 165 SMALL BUSINESS MANAGEMENT (3 cr.)   Identifies management concerns unique to small businesses. Introduces the requirements necessary to initiate a small business, and  identifies  the  elements comprising a business plan. Presents information establishing financial and administrative controls, developing a marketing strategy, managing business operations, and the legal and government relationships specific to small businesses. Lecture 3 hours per week.

 

BUS 200 PRINCIPLES OF MANAGEMENT (3 cr.)   Teaches management and the management functions of planning, organizing, leading, and controlling. Focuses on application of management principles to realistic situations managers encounter as they attempt to achieve organizational objectives.  Lecture 3 hours per week.

 

BUS 201  ORGANIZATIONAL BEHAVIOR (3 cr.)   Presents a behaviorally oriented course combining the functions of management with the psychology of leading and managing people. Focuses on the effective use of human resources through understanding human motivation and behavior patterns, conflict management and resolution, group functioning and process, the psychology of decision-making, and the importance of recognizing and managing change.  Lecture 3 hours per week.

 

BUS 204 PROJECT MANAGEMENT (3 cr.)   Provides students with knowledge of essential skills and techniques necessary to lead or participate in projects assigned to managerial personnel.  Discusses the time and task scheduling, resource management, problem-solving strategies and other topics related to managing a project. Lecture 3 hours per week.

 

BUS 205 HUMAN RESOURCE MANAGEMENT (3 cr.)   Introduces employment, selection, and placement of personnel, forecasting, job analysis, job descriptions, training methods and programs, employee evaluation systems, compensation, benefits and labor relations.  Lecture 3 hours per week.

 

BUS 211 MANAGING TECHNOLOGY RESOURCES--Managing information technology and staff in today's fast paced and constantly evolving environment can be overwhelming and frustrating. This course covers basic technology concepts, selection of vendors, evaluation of hardware/software solutions, identification and establishment of technology standards, and basic project management. Emphasis will be placed on the development of policies and procedures to effectively and efficiently manage information technology. The student will learn to leverage technology to benefit the organization. Each student will complete a detailed technology plan for an organization and/or department. Lecture 3 hours per week.

 

BUS 212 DISASTER RECOVERY PLANNING FOR MANAGERS (3 cr.) --Covers developing a plan for an organization to get computer operations back to their pre-existing state as soon as possible after a disaster. Covers documenting existing technology and the complete steps in the disaster recovery process. Emphasis on policies and procedures to prevent the loss of data and elimination of system downtime. Includes the completion of a disaster recovery plan for an organization and/or department. Lecture 3 hours per week.

 

BUS 221 BUSINESS STATISTICS I (3 cr.)  Focuses on statistical methodology in the collection, organization, presentation, and analysis of data; concentrates on measures of central tendency, dispersion, probability concepts and distribution, sampling, statistical estimation, normal and T distribution and hypotheses for means and proportions. Prerequisite MTH 163 or divisional approval. Lecture 3 hours per week.

 

BUS 241 BUSINESS LAW I (3 cr.)   Develops a basic understanding of the US business legal environment. Introduces property and contract law, agency and partnership liability, and government regulatory law. Students will be able to apply these legal principles to landlord/tenant disputes, consumer rights issues, employment relationships, and other business transactions.  Lecture 3 hours per week.

 

BUS 242 BUSINESS LAW II (3 cr.)   Focuses on business organization and dissolution, bankruptcy and Uniform Commercial Code. Introduces international law and the emerging fields of E-Commerce and Internet Law. Lecture 3 hours per week.

 
BUS 251 Coaching and Development in a Customer Care Centers (1 CR) Provides an understanding of the coaching skills necessary for attaining call center goals. Includes the coach’s role in facilitating goals within a set timeframe. Teaches ways to identify focus areas to meet quality performance goals. Includes feedback and evaluation techniques for call center effectiveness. Lecture 1 hour per week
 
 
BUS 252 Customer Care Center Operations Management (3 CR)
Examines key performance indicators, call center planning and management processes, and call center technology and facilities management. Examines planning and management processes upon which call center operations depend, including forecasting, staffing and scheduling. Site selection, call center design, health and safety issues, and disaster recovery principles are examined. Lecture 3 hours per week
 
 
BUS 253 Quality Assurance in Customer Care Center Operations (1 CR)
Quality assurance in customer care centers teaches specific and measurable performance standards that are the cornerstone of a successful customer care center monitoring program. Encompasses the establishment of performance standards that lead to quality contacts. Teaches techniques for creating new performance objectives, revitalizing existing standards, and determining performance targets that will best communicate priorities.
Lecture 1 hour per week
 
 
BUS 254 Customer Care Center Trainer (1 CR)
Focuses on product knowledge and sales techniques including training methods used for new employees and on an ongoing basis. Includes the evaluating of current training programs, ways to improving the training process, and how to measure training effectiveness. Lecture 1 hour per week
 
BUS 290/ Coordinated Internship /299 Supervised Study (1 CR)
Lecture 1 hour per week