|
Course Number |
Course Title |
Lecture Hours |
Lab Hours |
Course Credits |
| First Semester | ||||
| MKT 100 | Principles of Marketing | 3 | 0 | 3 |
| ITE 115 | Intro to Computer Applications & Concepts | 3 | 0 | 3 |
| MKT 170 | Customer Service | 2 | 0 | 2 |
| MKT 260 | Customer Service Management | 3 | 0 | 3 |
| Elective | Elective | 3 | 0 | 3 |
| TOTAL | 14 | 0 | 14 | |
| Second Semester | ||||
| Electives | Electives* | 12 | 0 | 12 |
| BUS 236 | Communications in Management | 3 | 0 | 3 |
| TOTAL | 15 | 0 | 15 |
*Division Approval
Total Minimum Credits for the Career Studies Certificate in Customer Care Representative 29
| Career Studies Certificate: Customer Care Representative | Program code: 221-212-78 |
| CIP Code [8.999 Used for FA – Code Not Found in 2010 Edition] | 52.0411 Customer Service Support/Call Center/Teleservice Operation |
| SOC Code /O*NET Link |
43-4051 Customer Service Representatives/ http://www.onetonline.org/link/summary/43-4051.00 |
| Number of Students Completing Program* | 0 |
| Number of Students Completing Program within Normal Time* | 0 |
| In-State Total Tuition & Fees** | $ 3,654 |
| Out-of-State Total Tuition & Fees** | $ 9,225 |
| 30 Mile Radius ** | $ 4,104 |
| Contract ** | $ 5,844 |
| Books, Supplies, Other Costs*** | $444 |
| Number of Students Completing Program with any Student Loan Debt* | 0 |
| Median Title IV Loan Debt | $0 |
| Median Private Loan Debt | $0 |
| Median Institutional Loan Debt | $0 |
| Job Placement Rate for Program Completers**** | 0% (No Graduates) |
* Number of students completing program between July 1, 2011-June 30, 2012
** Total tuition and fees are based on the 2012-13 academic year and are subject
to change
*** Total books, supplies and other costs are based on the 2012-13 academic year
and are subject to change
**** All students who completed between July 1, 2011 and June 30, 2012 are
included in this calculation. This job placement rate looks only at jobs that
were in the field of study. Positions that recent completers were hired for
include: Customer Care Representative. This rate is based on program completers who were
employed within 180 days of completion. Virginia Employment Commission (VEC)
data were used to identify employed students. VEC data does not include federal
employment, military employment or employers from other states