SWCC College Catalog
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Degrees, Diplomas & Certificates
- Program Offering List
- Associate of Arts & Sciences Degree
- Associate of Applied Science Degree
- Diploma
Career Studies Certificate Programs
Helpdesk Support
Length: One year program - two semesters
Purpose: The Helpdesk Support program is designed to provide students
with the knowledge to perform hardware and software support services in a
networked environment. The student will be exposed to the basic principles of
databases, Microsoft office, operating systems, PC repair, security, networks,
helpdesk support skills and principles.
Occupational Objectives:
Help Desk Support Specialist
Help Desk/Support Analyst
Help Desk Analyst
IT Help Desk
Help Desk Representative
Help Desk Engineer
Help Desk Support
Help Desk Manager
Help Desk Program Coordinator
Admission Requirements: Admission to the program is governed by the
established admission requirements to the College. Prior knowledge of computer
hardware, software and Internet is preferred.
Program Requirements: The student will complete course work in
Microsoft office, databases, networking, operating systems, PC repair, security
and helpdesk support. The courses will emphasis the competencies needed for the
student to effectively provide helpdesk support services.
In addition, the student will complete courses that focus on proper
communication skills, customer service skills, customer support techniques,
working with end-users, troubleshooting problems, writing for end users, and
needs analysis.
This program would be a great place to start before getting into the more technical programs of database administration, computer programming and network administration.
Delivery Modes: Program is available through web-based, traditional or on-site courses
|
Course Number |
Course Title |
Lecture Hours |
Lab Hours |
Course Credits |
| First Semester | ||||
| ITE 215 | Advanced Computer Applications & Concepts | 3 | 0 | 3 |
| ITN 115 | Windows Server 2003 | |||
| OR | ||||
| ITN 171 | Unix 1 | 3 | 0 | 3 |
| ITD 130 | Database Fundamentals | |||
| OR | ||||
| ITE 150 | Desktop Database Software | 3 | 0 | 3 |
| ITE 180 | Help Desk Support Skills | 4 | 0 | 4 |
| TOTAL | 13 | 0 | 13 | |
| Second Semester | ||||
| ITN 101 | Introduction to Network Concepts | 3 | 0 | 3 |
| BUS 106 | Security Awareness for Managers | 3 | 0 | 3 |
| ETR 149 | PC Repair | 2 | 0 | 2 |
| ITE 182 | User Support/Help Desk Principles | 4 | 0 | 4 |
| TOTAL | 12 | 0 | 12 |
Program pre-requisite: Keyboarding Skills and ITE 115
Total Minimum Credits for the Career Studies Certificate in Helpdesk Support 25